Section 1:
Introduction
The Objective of the Program is to:
1. Ensure that Far West projects meet or exceed the quality standards established by our customers.
2. Ensure that we deliver quality services to our customers while creating a competitive market advantage.
3. Provide direction to all project participants regarding our quality standards, and procedures. Far West’s Quality Control Committee reviews and updates this program periodically.
Far West employees are required to implement the quality practices addressed in the Quality Management Program. All employees are expected to act responsibly and in accordance with these quality processes to promote the professional integrity of Far West Contractors and to improve Far West’s customer service.
Many of the steps required in this Quality Management Program go beyond Far West’s contractual obligations. While nothing in this manual may be read to expand such obligations, following the procedures described here should help ensure that Far West exceeds its contract obligations, and meets its goal of successfully completing projects while exceeding client expectations.
Quality Management Program and Communication Plan
- Objectives
- Minimize construction defects from occurring
- Ensure work conforms to contract documents and functional performance requirements
- Perform contractually required inspections and tests in a timely manner
- Perform relevant inspections/observations as defined by the approved construction inspection checklists
- Strive for a zero punch-list at substantial completion
- Minimize rework during the course of construction
- Minimize final punch list
- Ensure warranties are preserved
- Ensure Superintendents leave a clean and orderly jobsite at the end of every day. If they do not have a laborer to help, they must clean the site themselves.
Project-Specific Quality Management Plans
Far West’s project team shall prepare a Project-Specific Quality Management Plan patterned after the Far West Quality Management Program. Teams are encouraged to seek input from the owner, design team, and other project teams when developing their plan.
Far West’s project team is responsible for reviewing and ensuring the project-specific plan complies with the quality assurance and quality control criteria specified in the Far West/owner contract.
Modification of the business unit template cannot occur with-out approval of the Quality Steering Committee
Roles and Responsibilities
Quality Activities
Preconstruction Quality Activities
Preconstruction activities are those performed prior to commencing work on the jobsite. Preconstruction activities often involve decisions that affect constructability and quality.
Far West will coordinate its preconstruction services with the owner, architect, project consultant, key subcontractors, and others as required.
The following are the most common preconstruction activities:
- Design peer reviews
- Constructability reviews
- Review of plans and specifications
- Documenting existing conditions
- Samples, submittals, and procurement
- Subcontractor pre-qualification
- Material receiving at jobsite
Construction Quality Activities
Quality Control Administration
Inspections and tests of the work are required on a regular basis to ensure conformance with the quality of materials, fit, finish, tolerances, workmanship, function and performance as defined by the contract documents. Every subcontractor’s site quality representative will be assigned the tasks to complete the required inspections.
Quality Control Program
The Three Phases of Quality Control
Construction quality is a result of effective planning, coordination, communication, supervision, and testing. By following these steps, Far West’s teams will plan, schedule, and install work in an orderly consistent fashion that minimizes rework.
Far West’s quality control program follows the United States Army Corps of Engineers proven method of Quality Control implementation by adhering to the phases listed below:
- Preparatory Phase (prior to work starting)
- Initial Phase (when work starts)
- Follow-Up Phase (as work continues)
Far West’s project team and it’s subcontractors of every tier, will use the following templates:
Preparatory Phase Templates
- Project Management Plan Meeting
- Subcontractor Pre-Mobilization Meeting
- Subcontractor Coordination Meeting
- First Work-In Place Meeting
- Inspection Checklists
